CRM system
Elements of CRM system: CRM applications Examples of functions supported Examples of application Applications that support the analysis of aggregate customer information Marketing Risk management Data mining Applications that support…
Anthony’s Triangle
Anthony’s Triangle Elements of Anthony’s Triangle: Strategic Long Term, Tactical Medium Term, Operational Short Term Principle: Orders the information related to the Different Business Functions Issues: Analyse the information required…
Key Success Factors – KSF
Elements of Key Success Factors: Customer demand and competition elements that leads to KSF Principle: These elements are about getting the right product with the right quality and price to…
10 year IT update – DeLone McLean Model
Elements of 10 year IT update – DeLone McLean Model: Technology: Quality of system, information and service People: Intention to use and use, user satisfaction Organisation: Net benefits Principle: Describes…
Strategic management
Elements of Strategic management: Main components and main attributes of Strategic Management Principle: Illustrates the linkage between strategic content that needs to be managed Issues: Main issues of strategic management…
Strategic Process
Elements of Strategic Process: Steps in the Strategy Process and main components Principle: Process from identification to implementation of strategy Issues: KSF & CSF Stakeholders interests Does it create competitive…
Strategy Definitions and Levels
The word “strategy” is derived from the Greek word for the art of a military general. Although many authors have offered business definitions for strategy, none has received universal acceptance.…
Strategic and Tactic Level – The difference
The common differences between strategies and tactics are as follows: Strategies are often developed at higher level management Uncertainties are usually greater with strategies Strategies are concerned with issues of…
The pyramid of ratios
Elements of The pyramid of ratios: Left side ~ External rate of returns Right side ~ Internal managerial performance Bottom ~ Sales Ratios Principle: Illustrate the relation and calculation principles…
Vision & Mission
Elements of Vision & Mission: Components and their relatedness to Mission and Vision Principle: Vision Build on Mission and reflect changes in market forces Mission reflecting stakeholders expectations and focus…