Elements of 10 year IT update – DeLone McLean Model:
Technology: Quality of system, information and service
People: Intention to use and use, user satisfaction
Organisation: Net benefits
Principle:
Describes the interdependence in IT updates
Issues:
All elements of the model are linked. If one fails you do not get the expected net benefits (the net benefits are affected)
Applications:
Analyse implementation success/risk (key elements)
Source of 10 year IT update – DeLone McLean Model:
(DeLone, W.H.M., Ephraim R., 2003)