Elements of Critical Gap Radar Chart:
Tool for scoring the individual KSF and CSF before designing and initiating a change project
Trending
Principle:
Scores the current performance relative to intent
Issues:
Scoring techniques 1 -10 and understanding goals
Interdependencies
Quality of discussion determines outcome
Relationships and interdependency
Shows relationship between where we want to go
- No double arrows
- Drivers and dependent objectives
- Measuring drivers instead of final results
Affinity Diagram
Gathers the customer needs in groups
Intelligence Gathering method
FORMULATE ISSUE as we now have a great T&D programme what does it contain
To determine specific needs and actions supporting the where we want to be
Applications:
To determine gaps between where we are and where we want to be
Source of Critical Gap Radar Chart:
(Larson, 2002)