Elements of Critical Gap Radar Chart:

Tool for scoring the individual KSF and CSF before designing and initiating a change project


Scores the current performance relative to intent


Scoring techniques 1 -10 and understanding goals


Quality of discussion determines outcome

Relationships and interdependency

Shows relationship between where we want to go

  • No double arrows
  • Drivers and dependent objectives
  • Measuring drivers instead of final results

Affinity Diagram

Gathers the customer needs in groups

Intelligence Gathering method

FORMULATE ISSUE as we now have a great T&D programme what does it contain

To determine specific needs and actions supporting the where we want to be


To determine gaps between where we are and where we want to be

Source of Critical Gap Radar Chart:

(Larson, 2002)