Elements of Establish Critical Change Gaps:

Identify, who you are, who your customers are, what matters to them, the process affecting, improve the process


Principle:

Steps in closing the change gap


Issues:

Comparing current profile to ideal see Critical Gap Radar (makelink)

Customers profile in Affinity Diagram

Perceptions of what matters to customers in management

Processes affecting – identify relationships with radar map and compare to competitor or put up flow charts or quality measurement

Improve by audit, diagnose and direction


Applications:

To plan any internal or external change process


Source of Establish Critical Change Gaps:

(Larson, 2002)