Elements of Knowledge Management Development:
| Economic era | Standardisation | Customisation | Innovation |
| Meta-capability | Co-ordination | Delegation | Collaboration |
| Business model | Market penetration | Market segmentation | Market exploration |
| Growth driver | Learning-curve gains and scale economies | Know-how transfer to new markets | Entrepreneurial empowerment |
| Organisational model | Functional | Divisional matrix and network | Alliances, spin-offs and federations |
| Key asset | Tangible assets | Information | Knowledge |
Principle:
Determines different knowledge management issues in relation to business maturity
Issues:
Business strategy and organisation capabilities
Applications:
To assess and develop knowledge management
Source of Knowledge Management Development:
(Miles & Snow, 2000)